1. Terms of delivery
All shipments will be accompanied by the compulsory
documentation accompanying and identifying the goods (invoice and/or transport
document) and any attachments required by the regulations and foreign countries
of destination.
The shipping costs will be indicated at the end of
the order and will appear at the time of confirmation of the shopping cart.
Giacomazzi Srl assumes no responsibility for
disruptions due to force majeure such as accidents, explosions, fires, strikes
and/ or lockouts, earthquakes, floods and other similar events that prevented,
in whole or in part, to execute in the time agreed upon in the contract.
The delivery timing is indicated by providing the
tracking number, direct link to the courier website for real-time verification
of the shipment.
Shipments take place in Italy and Europe with the
exception of:
San Marino
Livigno
Campione d'Italia
United Kingdom
Switzerland
1.2. Shipment insurance
Giacomazzi Srl guarantees the selection of the
"insured shipment" option from damage or theft on all shipments, in
the cart > information > shipments
The shipping insurance is valid from the warehouse
of the manufacturer/ distributor to the delivery address indicated in the
order.
1.3. Complaints
For any anomalies found on the Products, other than
those due to the physiological deterioration of food products or the mere
imperfection of the packaging, the User may contact the Company at e-mail
customercare@giacomazzi1968.it or through the section "Contact us" of
the Website, specifying the defects found and documenting them with
photographic material.
1.4. Failure to deliver
The Customer acknowledges and accepts that in case
of impossibility of delivery of the Products because of his-her
(or the person in charge of receiving the expense) failure to be present at the
time of delivery on the day and in the agreed time slot, the Products will not
be cancelled from the order and the related amount will not be credited to the
Customer.
1.5. Liability
The Company undertakes to perform the Services in
good faith and to perform, or to ensure that they are fulfilled, with the
utmost diligence, all the obligations established there in the spirit of
solidarity and self-organization that characterizes and must characterize all
the activity and services offered and used by the Users through the Website.
The Company will not be responsible for any delays
that occur during transport.
