REGISTRATION and ORDERS
How do I register to the site?
You can easily create your personal account in a
few minutes, at the time of purchase by following the procedure indicated and
entering a valid personal email address.
Is the registration mandatory?
No, you can also buy as a guest, without completing
the registration. We always advise you to register; the procedure is
simple and quick and in doing so you can receive promotions and news.
Is it possible to cancel/modify my order?
No, you cannot modify or cancel your
orders. We process your purchases very quickly so we do not make it
possible to modify or cancel orders. Be careful during the purchase phase
and do not hesitate to contact us if you need assistance.
I forgot my password, what can I do?
You can retrieve your login credentials at any
time. Enter the section to access your account, click "Forgot
Password" on the password entry request and follow the procedure.
Can I change my registration data or delete my
profile?
Yes, you can delete your profile or access it to
update and edit the data entered at any time.
PAYMENTS AND CHARGES
Is it safe to make payments on Giacomazzi 1968?
Yes, our payment systems are controlled, secure and
guaranteed. The data for payment by credit card are processed directly by the
payment system provider as specified in the Privacy Policy.
In the unlikely event that your card (or other
payment method) is used without your permission, immediately contact your bank
or card company. We also recommend that you communicate this to us.
What payment methods do you accept?
When purchasing your order, you can select the
payment method you want by clicking on "Pay by Credit Card" or
"Pay by Paypal". In case of subsequent failure in the payment
process, the purchase order will not be valid and will be immediately
cancelled. For more details, visit our Payments page.
When will I be charged the order amount?
The amount of your purchase will be charged when
the company accepts your order. You will receive confirmation by e-mail of the
purchase with the summary of the products ordered and the related prices. We
remind you that the safety of our customers is very important to us. For this
purpose, we perform security checks on certain orders and guarantee the
reliability of our 100% payment systems.
SHIPMENTS
What are the shipping methods and costs?
You can see the shipping costs expected at the end
of a placed
order. The costs will appear at the time of confirmation of the shopping
cart.
Is it possible to trace a shipment?
Yeah, our shipments are tracked. To see the
status of your shipment in real time and delivery times, please visit the
courier website and check your order by entering your tracking number for your
purchase.
Can I change the shipping address?
Within two hours of the order confirmation, if the
order has not yet been processed, you can report any changes to your delivery
address by e-mail. Alternatively, our courier is flexible and at your
disposal for any changes. Simply contact him by specifying the tracking
number of your order, the previous wrong address and the new correct delivery
address.
When will I receive my order?
The delivery of your order is made between 9 and 18
am from Monday to Friday, in a safe manner and in full compliance with the
times indicated, which are 24/48h from the taking over of your order by the
courier. It is possible that times change depending on the delivery zone.
Where do you ship your products?
Shipments take place in Italy and Europe with the
exception of: San Marino, Livigno, Campione d'Italia, United Kingdom,
Switzerland.
AFTER-SALES ASSISTANCE AND RETURNS
The product does not correspond to my order, what can
I do?
If the product does not comply with your order,
please email us describing the error. We will be happy to solve the problem
quickly, so that you can have exactly what you wanted.
You can report any disputes relating to the service
within 48 hours after delivery by writing to customercare@giacomazzi1968.it
documenting the dispute with photographic material.
The product I received is damaged, what can I do?
We guarantee the selection of the "insured
shipment" option from damage or theft on all shipments, in the cart >
information > shipments section. The shipping insurance is valid from the
warehouse of the manufacturer/ distributor to the delivery address indicated in
the order.
If the package received is visibly damaged, we do
not recommend to withdraw it. Leave it to the courier, declining responsibility
for any damage caused to the package and the goods contained. If you have
already accepted the shipment from the courier, we can not help you. In
general, however, our packaging is accurate and durable so don’t worry about
your shopping.
I have not received my order, what can I do?
In case of impossibility of delivery of the
products because of the absence of your presence or that of the person in
charge to receive the expense in the day and in the agreed time slot, the
products will not be cancelled from the order and the relative amount will not
be credited.
If you do not receive all the products indicated in
the order sent and accepted, we will promptly refund the amounts relating to
the Products ordered and not delivered.
Can I return my order?
It is not possible to return food products that are
likely to deteriorate quickly; sealed goods cannot be returned for hygienic
reasons-sanitary also
because they could have been opened after delivery
and purchased products by a non-consumer customer and/or that requires invoice cannot be returned.
You can only make products purchased on the website
that can be returned intact in the respective seal, and placed on the market
without endangering the health of consumers. You can exercise the right of
withdrawal within 14 days from the date of delivery of the products, through a
communication to the e-mail address customercare@giacomazzi1968.it in the
manner indicated on the page Returns and Refunds.
How can I request a refund?
In case of exercise of the right of withdrawal, we
will refund the full amount of products returned, within 14 days from the date
on which the notice of withdrawal was received. The refund will be made
using the same payment method used by the User. For more details, visit
the Returns and Refunds page.
INGREDIENTS AND PRODUCTS
Where can I find the list of ingredients and
allergens of your products?
The list of ingredients is available within each
product sheet of our shop. You can still request the ingredients and
allergens by e-mail, writing to the address on our contact page.
The article I want is sold out, will it be
reassigned?
At the moment we have no way to confirm if a
specific item will be available.
REGISTRATION and ORDERS
How do I register on the site?
You can easily create your personal account in just a few minutes, at the time of purchase by following the indicated procedure and entering a valid personal email address.
Is registration mandatory?
No, you can also purchase as a guest, without completing registration. We still recommend registering; the process is quick and easy, and you'll receive promotions and news.
Can I cancel/modify my order?
No, it's not possible to change or cancel orders. We process your purchases very quickly, so we don't allow changes or cancellations. Please be careful during the purchase process and don't hesitate to contact us if you need assistance.
I forgot my password, what can I do?
You can recover your login credentials at any time. Go to the section to access your account, click "Forgot Password" when prompted to enter your password, and follow the procedure.
Can I change my registration data or delete my profile?
Yes, You can delete your profile or log in to update and modify the data you entered at any time.
PAYMENTS AND CHARGES
Is it safe to make payments on Giacomazzi 1968?
Yes, our payment systems are controlled, secure, and guaranteed. Credit card payment data is processed directly by the payment system provider as specified in the Privacy Policy.
In the unlikely event that your card (or other payment method) is being used without your authorization, please contact your bank or card issuer immediately. We also recommend that you notify us.
What payment methods do you accept?
When purchasing your order, you can select your preferred payment method by clicking "Pay by Credit Card" or "Pay with PayPal." If the payment process fails, your order will be invalid and immediately canceled. For more details, visit our Payments page.
When will I be charged for my order?
Your purchase amount will be charged upon acceptance of your order by the company. You will receive an email confirmation of your purchase with a summary of the products ordered and their prices. Please remember that the security of our customers is very important to us. To this end, we perform security checks on some orders and guarantee the 100% reliability of our payment systems.
SHIPMENTS
What are the shipping methods and costs?
You can see the estimated shipping costs at the end of your order placement. These costs will appear when you confirm your shopping cart.
Is it possible to track a shipment?
Yes, our shipments are tracked. To view the real-time status of your shipment and delivery times, go to the courier's website and check your order by entering the tracking number provided for your purchase.
Can I change my shipping address?
Within two hours of order confirmation, if your order has not yet been processed, you can notify us of any changes to your delivery address via email. Alternatively, our courier is flexible and available to accommodate any changes. Simply contact them with your order's tracking number, the previous incorrect address, and the new, correct delivery address.
When will I receive my order?
Your order will be delivered between 9:00 am and 6:00 pm, Monday to Friday, using secure methods and in full compliance with the indicated delivery times, which are 24/48 hours from when the courier receives your order. Delivery times may vary depending on the delivery area.
Where do you ship your products?
Shipments are made to Italy and Europe with the exception of: San Marino, Livigno, Campione d'Italia, United Kingdom, Switzerland.
AFTER-SALES ASSISTANCE AND RETURNS
The product doesn't match my order, what can I do?
If the product doesn't match your order, please email us describing the error. We'll be happy to resolve the issue quickly so you can get exactly what you wanted.
You can report any complaints regarding the service within 48 hours of delivery by writing to customercare@giacomazzi1968.it , documenting the complaint with photographic material.
The product I received is damaged, what can I do?
We guarantee the "insurance" option for all shipments, covering damage or theft, in the cart > information > shipments section. Shipping insurance is valid from the manufacturer/distributor's warehouse to the delivery address indicated in the order.
If the package you received is visibly damaged, we recommend not accepting it. Please leave it with the courier, declining responsibility for any damage to the package and its contents. If you have already accepted the shipment from the courier, we cannot assist you. Generally, however, our packaging is careful and durable, so don't worry about your purchase.
I haven't received my order, what can I do?
If we are unable to deliver the products due to your absence or the absence of the person responsible for receiving the shopping on the agreed day and time slot, the products will not be cancelled from the order and the relevant amount will not be credited.
If not all the products indicated in the order sent and accepted are delivered to you, we will promptly refund the amounts relating to the Products ordered and not delivered.
Can I return my order?
It is not possible to return food products that are at risk of deterioration or rapid expiration, sealed goods that cannot be returned for health and hygiene reasons or that have been opened after delivery, and products purchased by a non-consumer customer and/or who requires an invoice.
You can only return products purchased on the website that can be returned intact with their seal and put back on the market without posing a health risk to consumers. You may exercise your right of withdrawal within 14 days of the date of delivery of the products by sending an email to customercare@giacomazzi1968.it according to the procedures indicated on the Returns and Refunds page.
How can I request a refund?
If you exercise your right of withdrawal, we will refund the full cost of the returned products within 14 days of receiving your notice of withdrawal. The refund will be made using the same payment method you used. For more details, visit the Returns and Refunds page.
INGREDIENTS AND PRODUCTS
Where can I find the list of ingredients and allergens for your products?
The list of ingredients is available on each product page in our shop. You can also request the ingredients and allergens by email, writing to the address on our contact page.
The item I want is out of stock. Will it be restocked?
At this time, we have no way to confirm whether a specific item will become available again.
